Digicel announced yesterday that Nikima Royer Jno Baptiste is now its new Chief Executive Officer (CEO)

​Digicel yesterday announced Nikima Royer Jno Baptiste as its new Chief Executive Officer (CEO). She is the first female and Dominican-national to be appointed to that position in its Dominican operations. Jno Baptiste will be to lead the team of over 60 employees, in delivering the best customer experience, and its superfast network in Dominica.
 
She brings over ten years’ executive experience to the role, having joined the Digicel family as Customer Care Operations Manager for Digicel Play in 2014. Prior to that, she served in senior roles across several sectors including Head of Marketing and Deputy Chair of the Board of Directors for Discover Dominica Authority, General Manager for Rainforest Aerial Tram, and Vice President of the Dominica Hotel & Tourism Association.
 
“It’s an exciting time for Digicel Dominica having completed our multimillion investment in Digicel TV and most recently the addition of eight new mobile sites as part of our 4G network upgrades. So I’m looking forward to the opportunity to lead the wonderful team here in Dominica in this new capacity,” commented Nikima Royer Jno Baptiste.
 
Digicel also announced that Nathalie Walsh has been promoted to Head of their Commercial department, with responsibility for both Digicel Play and its mobile operations. Walsh joined Digicel in 2006 as Dealer Account Executive. She quickly climbed the ranks to Sales Manager, and then Sales & Marketing Manager, with responsibility for Distribution.
 
Head of Business Solutions, Daryl Thomas, is part of the core senior management team, charged with driving growth across the business. Other members of the senior management team include Deborah Jno Baptiste, Human Resources Manager, and Rob Lyons, Chief Technology Officer.
 
The newly appointed CEO, Nikima Royer Jno Baptiste said “Nathalie Walsh has been a great asset to Digicel over the years, and I wish her all the best on her promotion. Now with a strong senior team, with in-depth understanding of the market, our customers and the future of technology – which is critical to the success of our business, now and in the future – I know our customers are in excellent hands”.