110 frontline customer personnel now certificated upon the successful completion of a 4-part customer service training series
110 persons were last week awarded certificates upon the successful completion of a 4-part customer service training series.
In January 2016, the Discover Dominica Authority embarked on a 4-part customer service training series targeting frontline personnel such as immigration officers, customs officers, forestry park wardens, Dominica Air & Sea Port Authority security, and hotel front desk personnel.
The objectives of the training were to understand the importance of their jobs in visitor satisfaction, improve people relations through the utilization of effective communication and understand how positive visitor interaction result in satisfied visitors.
Bernita Morgan of the Caribbean Tourism Organization was among the facilitators.
Bernita Morgan of the Caribbean Tourism Organization
The training was held in the months of January, April and June 2016.
The training sessions were also facilitated by Caribbean Tourism Organization personnel Sharon Banfield-Bovell and local customers service expert Carrie Baron.
Meantime, CEO of the Discover Dominica Authority and Director of tourism, Colin Piper, says with growing competition it is critical to ensure tourism service providers are at the highest level of competence.
He commended the number of participants who took part in the training.
CEO of the Discover Dominica and Director of tourism Colin Piper
Discover Dominica Authority anticipates that participants will apply the knowledge gained in their respective fields in order to improve the quality of service delivered to visitors.
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