DDA embarks on third leg of customer service training for Frontline personnel in the Tourism Industry
The third leg of a customer service training series which commenced in January 2016, kicked off on Monday.
This training, forms part of efforts of the Discover Dominica Authority (DDA) to increase visitor arrivals and expenditure.
According to a release, the training targets Frontline Personnel such as Immigration Officers, Custom Officers and Forestry Park Wardens.
It is geared at upgrading tourism service providers in the key components of the tourism product and the delivery of quality service, understanding the importance of their jobs in visitor satisfaction, improving people relations through the utilization of effective communication and understanding ways in which to develop positive visitor contact resulting in satisfied visitors.
To date thirty six (36) Immigration Officers and Custom Officers have benefited from the training series.
This leg of the training is being facilitated by Caribbean Tourism Organization (CTO) Human Resource Development Consultant, Sharon Banfield-Bovell.
Current and past news stories.