Mr Stephen Lander is the country head for First Caribbean Bank and was speaking on Q95 on Monday.
He says First Caribbean sees itself as life partner in a healthy relationship, where much flexibility is exercised, so that both parties meet their goals.
Lander said the bank made cash flow more readily available to their customers, and was also flexible in dealing with most of their needs.
He said, although the process seemed lengthy, it was necessary. He added that the bank wants to ensure the safety of its customers and that of their family.