Source: Dominica News Online Security officers of the Dominica Air and Sea Ports Authority (DASPA) began a week-long customer service training program yesterday to enhance their ability to make customer’s first & last impressions count, while maintaining the integrity and standards required for security within the airport and seaport environment. DASPA held an opening ceremony for trainees of the ‘Customer Training Within the Ports’ program on April 29, 2019 at the conference/training room at the security building at Woodbridge Bay Port. Training Facilitator from St Kitts & Nevis, Avenice Thompson, who spoke at the ceremony, expressed support for the DASPA initiative, and called on the trainees to appreciate it as an investment in their development, and as something that is important for their daily operation. Thompson said to the DASPA employees, “If any port is supposed to survive…I don’t necessarily mean the physical structure, I’m talking about Dominica as an island and DASPA as an entity. If you are supposed to be surviving, financially and otherwise, customer service must be at the core, so I commend the management for making this brave decision…to spend the money on the staff. I assure you it is a great investment, continue to do it”. She also encouraged the staff to use this training as a form of personal development to invest in and improve themselves. Thompson has 28 years of experience in Aviation Security Awareness and Customer Service in ports. Meantime, Financial Controller, Oliver Henderson says DASPA invests in its staff to ensure that they are properly trained, and have the correct attitude when interacting with visitors. He said, “DASPA represents all the ports on the island and consequently, being the first point of entry, it is very important that our security officers have the ability to welcome our visitors. We need to ensure that on an annual basis at least, that our staff really understand their purpose when visitors arrive. It is a very important for us at DASPA, to keep our staff well trained and in-tune with the realities of this world.” Henderson said the advent of terrorist attacks around the world has evoked a fear of travel in people, so it is important that port security personnel are well trained to make travelers feel comfortable & secure. He added that there will be a new uniform for DASPA’S security officers, saying “We at DASPA realize that we need to have a new look. The previous brown uniform has been in use for many years, and like everything else as time goes along it is always important to make a change and make people see a different aspect of it. The yellow and black uniform is the new look DASPA. We are trying to ensure that when persons approach a security, they know this security represents DASPA in general, and therefore, we saw the need to give them a new color.” Henderson said DASPA is working hard and is trying its best to ensure that customers continue to receive good service and satisfaction.
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